... suggested the same fix too. posted: 8 Jul 2012 17:34 from: Martin Wynne acoake wrote: It also had a link for 'Options'. On clicking on this, it gave the option to restore it. I clicked on this and after assuring Norton I did want it back, it then restored and I could complete the download successfully. Hi Allen, Many thanks. Here are some screenshots of that if anyone is unsure: 1. click the link for Options: 2_081230_380000000.png 2. Then click Restore: 2_081231_460000000.png regards, Martin. posted: 8 Jul 2012 19:22 from: Jerry Just to add to the general dislike of Norton, some years ago (about 9) there was a warning to users of possibly the most used graphics, page layout and document editing software not to use it as installations and updates could be a problem. That compnay's products could hardly be described, even then, as unknown. I have always avoided Norton products ever since. Jerry posted: 8 Jul 2012 20:37 from: Dave ...