... bmp". Hi Steve, As Alan explained, just changing the extension name on a file doesn't change the internal format of the file, unfortunately. You need to set up the correct internal format when the file is first saved. Did you watch this video? scan_vid1.png (click the image above to download the video) When saving the image from your scanner, select Save As... on the File menu instead of just ordinary Save. You should then see something like this, as shown in the video: scan_vid2.png Check that you are saving in Templot's SHAPE-FILES folder, and use the drop-down arrow on that box to navigate to it if not (1). Go to the Save as type: box (2) and click the drop-down arrow (3). Select Windows Bitmap or BMP on the list of file formats (4). (If there is a choice of BMP formats, choose "24-bit" or "32-bit" or "Full Colour" or "True ...