|
|||
author | remove search highlighting | ||
---|---|---|---|
posted: 18 Jan 2018 17:11 from: Charles Orr
click the date to link to this post click member name to view archived images |
Hi, Does anybody know whats happening with regard to orders placed with C&L? I placed an order with them 10 days ago and paid by Bank Transfer. According to the website today, my order is still being processed. I've sent an email but have had no reply.I've tried ringing the contact number but no answer. Best regards Charles |
||
Last edited on 18 Jan 2018 17:14 by Charles Orr |
|||
posted: 18 Jan 2018 17:19 from: Martin Wynne
click the date to link to this post click member name to view archived images |
Hi Charles, Several pages of discussion here: http://www.rmweb.co.uk/community/index.php?/topic/127088-ordering-from-cl/ It seems the new owner has been overwhelmed by the task of getting everything running again. But the latest reports are that things are improving. The best option seems to be to visit the C&L stand at a show. regards, Martin. |
||
posted: 18 Jan 2018 17:41 from: Paul Boyd
click the date to link to this post click member name to view archived images |
Hi Charles I was in a similar position, being unaware of the situation due to a break from the hobby. I phoned Phil, we had a chat about the hobby and C&L, and my order was delivered. He’s taken on a significant operation! I’ve visited C&L whilst it was in the capable hands of Brian Lewis, and it’s certainly not a garden shed operation! Just be aware that C&L now operate in an area with poor mobile signal, so things can be tricky. I’m also grateful that the range hasn’t disappeared, so don’t mind delays although it’s always good to be reassured that something is happening. Give him time! Cheers, Paul. |
||
posted: 18 Jan 2018 18:02 from: Charles Orr
click the date to link to this post click member name to view archived images |
Thanks for the reassuring information. Paul , If you have a mobile number for Phil could you PM me please? My email address is available for a short period of time in my profile. Many thanks Charles |
||
posted: 19 Jan 2018 01:40 from: madscientist click the date to link to this post click member name to view archived images |
It is however unfortunate that , what was a fine operation has become very different. | ||
posted: 19 Jan 2018 01:55 from: Martin Wynne
click the date to link to this post click member name to view archived images |
madscientist wrote: It is however unfortunate that, what was a fine operation has become very different.It's a bit premature to say that. Bear in mind that the business was for sale for 2 years, and came close to closing down entirely. Anyone criticising the new operation was entirely free to have taken it on themselves. If the business is still giving poor service after another 12 months, fair enough to criticise. But in the meantime be grateful that the supplies are still available. There isn't any other supplier for many of the components -- there must be a reason for that. Martin. |
||
posted: 19 Jan 2018 05:36 from: d827kelly
click the date to link to this post click member name to view archived images |
It has also gone from a big operation, with a lot of stock to a much smaller concern with no shop (hence the dropping of peco products as peco won't supply them without). | ||
posted: 19 Jan 2018 05:38 from: d827kelly
click the date to link to this post click member name to view archived images |
Phil is also still sorting out a lot of the inventory as it wasn't supplied in properly labeled containers etc, and split between two locations presently. If he can get the website sorted out he should be fine. | ||
posted: 19 Jan 2018 09:12 from: Hayfield
click the date to link to this post click member name to view archived images |
He is behind in sending out orders, after Christmas he was closed so he could visit his suppliers. A one man band having to do everything himself and is taking his time to settle in, also when attending shows he cannot process orders, was at Stevenage last weekend Just give him a call, he is happy to chat it through. Peter had staff, so was able to offer a quick turn round. Phil is not in that position, orders will take initially a week or so. Sometimes perhaps a bit longer |
||
posted: 19 Jan 2018 09:16 from: Paul Boyd
click the date to link to this post click member name to view archived images |
Charles Orr wrote: Thanks for the reassuring information.Hi Charles. I don’t have a mobile number, I just rang the landline but that seemed to divert to a mobile, I think. Certainly the quality of signal indicated that, making conversation awkward at times, and makes sense as I think he operates from more than one site. Other people have also said similar things - it’s disappointing that in this day and age the telecom providers can’t provide a good signal countrywide! Paul |
||
Please read this important note about copyright: Unless stated otherwise, all the files submitted to this web site are copyright and the property of the respective contributor. You are welcome to use them for your own personal non-commercial purposes, and in your messages on this web site. If you want to publish any of this material elsewhere or use it commercially, you must first obtain the owner's permission to do so. |