Templot Club Archive 2007-2020                             

topic: 1111ADMIN -- user support
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posted: 23 Apr 2010 09:38

from:

Martin Wynne
 
West Of The Severn - United Kingdom

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Dear all,

We are now approaching the 10th birthday of this Templot Club forum and the email group before it.

Several times over the years I have written about my difficulty in finding enough Templot-time both to deal with all the requests for user support, and to develop the program itself. Many of you have offered helpful suggestions, but unfortunately no-one has solved the basic problem of there being only 24 hours in a day. :)

At the turn of the year I expressed the hope that I would find more time for development in the coming months, but I regret to say that it hasn't happened -- development of Templot has been as sporadic as ever, if not more so.

Something has to change if we are ever going to get another upgrade released -- it is now over 2 years since 091c. I have thought long and hard about this and come to a conclusion which I hope everyone will find reasonable:

In future I shall be available here on Templot Club or by email to deal with user support requests during the first 10 days of each month only. For the rest of the month I shall be working on the program or the web site instead. Those who know me will be amazed if I manage to stick to this :), but I'm certainly going to try. Because otherwise Templot development is likely to come to a complete halt.

Accordingly, I would be very grateful if members would try as now to deal with the simpler requests between themselves, and if something trickier crops up to advise the member concerned that a response from me should be available after the first day of the following month.

Email requests for support direct to me will get a simple auto-response asking the sender to post their question here on Templot Club instead.

Replies by email to existing topics will be ignored. There is a note and link in every email message from Templot Club that replies should be via the web forum -- if members choose to disregard this I'm afraid their replies will be lost.

Thanks for your understanding. I hope the above changes are seen as reasonable and acceptable.

(The changes apply only to user support. New orders and licensing issues will of course continue to be dealt with promptly by email.)

This means that I am now signing off until the 1st of May. :)

So until then,

regards to all,

Martin.



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