Templot Club Archive 2007-2020
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posted: 4 Mar 2008 04:01 from: Martin Wynne
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Dear all, I'm angry. I have just received an order for Templot, and replied with the order confirmation and lock-release code by email. I then received a notice that it would not be delivered unless I made a legal agreement with an entity calling itself SpamArrest which was unknown to me. I object most strongly to being placed in that position. Many hundreds of customers have purchased Templot without requiring me to jump through such hoops. I shall not do so again, and I shall add a note to that effect on the Templot web site. This is therefore a notice that anyone using such an email verification service will not receive a reply from me. What is this paranoia about a bit of spam? Filters work quite well, and if a few get through the sky does not fall in. Everyone has a working Delete key. regards, Martin. |
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posted: 4 Mar 2008 04:54 from: NGT_Models
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Martin, Just more invasion into your business..., ala VISTA's reporting home on everything. I totally agree, being a WEB marketer, I resist the efforts of such security interlopers. Though a Guest Book works well for customer relations..., the ease of hacking into these makes them somewhat problematic for a similar reason. Zoë |
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posted: 4 Mar 2008 14:45 from: gsmorris click the date to link to this post click member name to view archived images |
Martin, I am totally with you and at my company such requests get binned and the customer notified that the contract is with them not some interloper sponging off all of us. Banks and the like are necessary for fund transfers the rest are not. George Morris |
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posted: 4 Mar 2008 21:58 from: Alan Turner
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Martin, as I understand it they still get to see your e-mail as it is held in an "Un-verified" e-mail box for 7-days. They can then choose to accept it. So realy it's down to them rather than you. You can choose to do nothing and that put the onus on them to accept. Alan |
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posted: 4 Mar 2008 22:43 from: Martin Wynne
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Alan Turner wrote: As I understand it they still get to see your e-mail as it is held in an "Un-verified" e-mail box for 7-days. They can then choose to accept it. So really it's down to them rather than you. You can choose to do nothing and that put the onus on them to accept. Hi Alan, That's ok for general enquiries, but not as a response to an online order. When I receive a payment I like to acknowledge it within 24 hours at the most. Folks can get stroppy if they don't hear from me, heedless of the fact that the email address they keep supplying doesn't actually work. When I finally made contact with one customer and pointed out that his quoted email address was invalid, he said he wondered why he hadn't received any email replies for the last 5 years!  The problem is that with a downloaded product there is no real need to supply a postal address, so many folks don't. Next time you fail to receive an expected email reply, try sending one to yourself, and then replying to it back to yourself. The second part is essential to test. regards, Martin. |
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posted: 5 Mar 2008 03:05 from: BeamEnds click the date to link to this post click member name to view archived images |
I'm with you on this Martin - there's nothing more infuriating than spending an hour on a quote and then being expected to expend even more (potentially wasted) effort just to get the dammed thing through! Cheers Richard |
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posted: 5 Mar 2008 17:02 from: Brian Lewis
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This is becoming an increasing problem - particularly with Webfusion, NTLworld and AOL. When anyone uses C+L's on-line ordering service, they receive an immediate acknowledgement. As soon as the consignment has been shipped, they receive another email, advising of this and stating by what method. Send it to anyone who uses facilities provided by the three mentioned ISPs and they bounce back to us. Apparently they just block in total, messages from any ISP they suspect is harbouring spammers. I cannot see how this is legal as I thought European Human Rights legislation provided for free and unhindered passage of mail, news, information. etc. As far as I can tell, none of these companies advise their clients that they are censoring their mail in this way. Regards Brian Lewis Carrs -- C+L Finescale. http://www.finescale.org.uk |
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posted: 5 Mar 2008 17:21 from: Martin Wynne
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Brian Lewis wrote: Send it to anyone who uses facilities provided by the three mentioned ISPs and they bounce back to us. Apparently they just block in total, messages from any ISP they suspect is harbouring spammers. Hi Brian, That's actually a separate issue, but also a pain. The biggest culprits seem to be Comcast in the US, who routinely block all emails from this Templot Club forum. In theory there is a process to go through whereby I can ask them to stop doing it. But I don't see why I should have to, and in practice it's pointless because within a week or two they start doing it again. I was actually referring to the different situation where a customer has signed up with an email verification service. When you try to send the customer an email, you get one back from the verification service saying that it will not be delivered until you visit the service's web site and prove who you are, why you are writing to the customer, and agree to be bound by various conditions on pain of severe financial penalties. The one I had the other day required me to agree to pay them $20,000 if I ever send the customer an email which they regard as spam. If I didn't click the box to agree, my original email wouldn't be delivered. regards, Martin. |
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posted: 5 Mar 2008 17:27 from: Alan Turner
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Hi, my understanding is that the recipient can pre-authorise your e-mail. Perhaps it should be a term of your dealing that they do so. Alan |
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posted: 5 Mar 2008 19:14 from: Peter_Hirons
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Just put a notice on the order site that if the customer uses any of the offending providers then they will not receive an acknowledgement and if they're not happy with this they should contact the ISP and not you. Easy to update if more join the "game". Life is too short to worry about people using sub-standard ISPs. Peter |
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posted: 5 Mar 2008 22:22 from: Alan Turner
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Peter_Hirons wrote: Life is too short to worry about people using sub-standard ISPs. this is nothing to do with sub-standard ISPs. This is software that people are using. I think it therefore reasonable that they should therefore pre authorise. Alan |
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posted: 6 Mar 2008 03:34 from: gsmorris click the date to link to this post click member name to view archived images |
Hi I agree with Alan. Martin you should make this a condition of business. ISPs and others must be put in the right place. None of us want our mail read by outsiders or censored except in the most extreme cases. The current fetish for security in all its forms is a worry and with governments apparent blessing a great opportunity for the 'scam' merchants to fleece us all in more ways than one. George |
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posted: 6 Mar 2008 03:48 from: Brian Lewis
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Peter_Hirons wrote: Just put a notice on the order site that if the customer uses any of the offending providers then they will not receive an acknowledgement and if they're not happy with this they should contact the ISP and not you. 'Tis already there, but still makes life a pain for those sending. Regards Brian Lewis Carrs -- C+L Finescale. http://www.finescale.org.uk |
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